FAQ

ORDERING PRINTS & MAGAZINES

Q. Can I order over the telephone with a card as well as online?
A. Yes, you can make an order over the telephone with a credit or debit card. The FIG telephone number is +44 (0)20 7112 1979. You can also send a cheque or pay with a wire transfer.

Q. Once ordered, how long will my prints take to arrive?
A. FIG will ship your order for delivery within 2 to 3 working days. If there is a specific date that the print needs to be delivered by then please make this known and seek confirmation that it is possible.

Q. Does FIG ship overseas?
A. Yes. FIG ships Worldwide. Read more about the delivery rates here: Delivery Information

Q. Are my payment details safe when ordering from this site?
A. Yes, all credit and debit card transactions are securely processed by HSBC Bank plc. FIG does not view, store or have any access to your card details whatsoever. This site utilises high-strength 256-bit SSL encryption for all payment transactions.

Q. Are there any additional charges?
A. Other than the Delivery Charge there are no additional charges to pay.

Q. Can FIG help arrange framing for the prints?
A. Yes, FIG can arrange for framing to take place or advise and point you in the right direction for you to arrange for framing yourself.

Q. Are there other works not featured on the site that FIG sells?
A. Yes. Very often FIG sells unique works, prints, magazines and books that never feature on the site. If you are interested in a particular artist’s work then you should send an email to FIG to ask about availability.

VISITING FIG at THE MAYOR GALLERY

Q. Is it possible to visit the gallery to view the prints and unique work before purchasing?
A. Yes, you can visit the gallery to view unique works and prints but only by appointment which can be made by contacting FIG by telephone or email. If you do make a visit and want to buy a print, please do note that FIG doesn’t hold a stock of prints at the gallery. FIG prints are distributed by the FIG printer from outside of London and the prints at the gallery are for viewing only.

Q. Can Students make appointments?
A. Unfortunately FIG isn’t able to offer appointments to students but suggest they visit The Prints & Drawings study room at the V&A where they can view a collection of fashion illustrations by artists with whom FIG works. FIG exhibitions, when presented, are usually open to the public without an appointment being required and students are of course welcome along with everyone else.

ABOUT THE PRINTS

Q. Who publishes the prints on sale with FIG?
A. Unless otherwise stated FIG is the publisher of the prints you see on this site.

Q. Are the prints signed by the artist?
A. Yes, the prints are either, signed and numbered by the artist on the front or the back. In some cases the artists have signed and or stamped a FIG sticker placed on the back of the print to authenticate the work. In other cases a FIG certificate accompanies the print that is signed dated and numbered by the artist.

Q. How do the prints differ from the original work?
A. FIG prints are usually made from original works. Typically the artist will have made a drawing, collage or painting on paper in his or her own hand. This work is unique. There is only one of them. FIG, working closely with the artist makes a high resolution scan of the work decides on the image crop, the print size and sheet measurement and the most appropriate paper to use.

Q. What is the Edition Size?
A. The Edition Size is the number or quantity of prints that are made by FIG and signed and numbered by the artist. The published Edition Size and the artist’s signature and numbering guarantees that the print is limited to the number stated. Prints published in this way are often known as Limited Edition Prints. An Artist’s Proof and a Printer’s Proof is made outside of the Edition Size and where these exist the number that exist are published alongside the Edition Size.

Q. Do the print prices change?
A. Prices may increase as the edition sells and the print becomes increasingly rare. From time to time FIG may offer discounts on certain products for a specified period only. To be aware of these offers it is recommend that you join the FIG mailing list.

Q. What is a Giclée print?
A. Giclée is the term given to prints made using a digital process and sophisticated ink-jet technology. FIG works with one of the UK’s best Giclée printers who use the most advanced printing equipment and archival printing inks. All FIG prints are made using acid free paper that has been tested, with the ink, for light fastness and quality.

ABOUT BOOKS AND MAGAZINES

Q. How reliable are your condition reports?
A. The condition the books and magazines is given in good faith. FIG tries to accurately represent the condition of the item relative to its age against a scale that follows: Very Good, Good, Average, Fair, Poor. If you are at all concerned we ask that you contact us for clarification before you purchase.

FASHION ILLUSTRATORS

Q. I am an artist/fashion illustrator and would like FIG to represent my work. What is the best way to introduce myself?
A. Although FIG isn’t able to guarantee a reply, FIG encourages all artists and fashion illustrators, both aspiring students and those that are established, to make contact by emailing a link to their web site/blog or by sending low-res jpeg images of their work.